Enhancing Collaboration with Cisco Webex Devices for Hybrid Work

The shift to the hybrid work model has brought new challenges to video conferencing, from poor audio and video quality to technical difficulties that disrupt communication and collaboration. To overcome these obstacles, businesses need a reliable and secure network environment that caters to everyone, whether they are in the office or not.

Leveraging Webex devices in conjunction with Webex technology can enhance collaboration and productivity. Let's take a closer look at Webex technology, common audio and video challenges that arise during video conferences, and solutions to overcome them.

Webex Technology

Cisco Webex technology offers a robust solution for remote teams to collaborate, communicate, and conduct video conferencing from anywhere. Its focus on security provides features such as end-to-end encryption, secure guest access, and multi-factor authentication. Webex technology also improves audio and video quality with automatic gain control, echo cancellation, background noise reduction, and image enhancement. 

Audio Challenges

Poor audio is one of the most frustrating issues that can arise during a video conference. It can make it difficult to hear what others are saying, leading to misunderstandings and missed information. One common cause of poor audio is background noise, which can come from a variety of sources, such as traffic outside, barking dogs, or construction work.

Microphone issues can also contribute to poor audio quality, such as low microphone sensitivity, microphone placement, or interference from other electronic devices. In some cases, participants may also forget to unmute themselves, leading to periods of silence or missed contributions. Poor audio can make it difficult for participants to engage fully in a discussion, leading to frustration and reduced productivity.

Audio Solutions

One option to overcome audio problems is the Cisco Webex Desk Pro. It features advanced noise-canceling technology and high-quality speakers to provide clear audio even in noisy environments.

Another option is the Cisco Webex Room Kit, which includes a camera and microphone array that can automatically track the speaker and filter out background noise. The Room Kit also features integrated speakers and displays, making it easy to set up a video conference in a meeting room or conference space. 

Video Challenges

Video problems can be a major hindrance during a video conference, disrupting the flow of the meeting and making it difficult for participants to engage fully. One of the most common video issues is low video quality, which can result in blurry or pixelated images that make it difficult to see facial expressions or read text on the screen. Lagging video can also be an issue, causing delays or frozen images that interrupt the flow of the conversation. 

Video problems can be caused by a range of factors, including slow internet connection, outdated or malfunctioning hardware, and issues with video conferencing software. In some cases, lighting or camera placement can also contribute to video problems, making it difficult for participants to see each other clearly. When video problems arise, it's important to address them promptly to ensure that the meeting can continue as smoothly as possible.

Video Solutions

One of the most popular options is the Cisco Webex Room Kit with a camera that can automatically adjust the camera angle and zoom level to keep participants in view, even if they move around the room. Since the Room Kit also has a microphone and speakers, it is the perfect solution for both audio and video problems.  

Another option is the Cisco Webex Board, a digital whiteboard that allows participants to collaborate during the video conference, sharing ideas and making notes together. The Board also includes a camera and microphone for video conferencing, making it a versatile all-in-one solution. 

PCS Can Help You Optimize Your Hybrid Work Setup

Collaboration is essential for hybrid work, and effective video conferencing is key to making it happen. Using Cisco Webex devices and software, companies can overcome audio and video problems and enhance their team's productivity and engagement. Whether you're in the office, at home, or anywhere else, Cisco Webex technology and devices can help you collaborate effectively and seamlessly.

PCS is dedicated to solving our clients' intricate challenges and providing efficient solutions. Our team of specialists is available to assist you in creating and implementing the perfect hybrid work environment.



Collaborate seamlessly with Webex devices. Whether working remotely or in the office,  Webex devices make virtual meetings feel just as immersive as in-person interactions. Our guide, Bring Out The Best Of Hybrid Work With Webex Devices, provides valuable insights.